Privacy Policy

Our Commitment to Privacy

At Moan, your privacy is our top priority. We are committed to safeguarding your personal information and have outlined our privacy policy below to keep you informed about how we collect, use, and protect the data you share with us through our services. We adhere to the New Zealand Privacy Act 2020.

Collection of Personal Information

We only collect personal information when you voluntarily submit it to us. This may include details such as your name, email address, phone number, and location, which we collect via our booking forms and communication channels.

Use of Your Information

The personal information you provide will be used to fulfill your requests for our services and to communicate with you regarding your bookings. We may also use this information to send you promotional offers, updates, or other communications related to our services. We will never share your personal information with third parties without your express permission.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will then delete your personal information in a secure manner.

Aggregate Information Collection

While you interact with our website, we may also gather non-personal, aggregate data, such as your IP address, date and time of visit, the website you were referred from, pages you viewed, and your overall browsing habits. This information may be collected using web beacons, clear gifs, or cookies, which help us recognise your internet browser and enhance your browsing experience.

Security Measures

We have implemented stringent security measures to protect your personal information from loss, misuse, unauthorised access, and alteration. However, please be aware that no website is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.

International Transfers

If we transfer your personal information to a service provider located outside of New Zealand, we will ensure appropriate safeguards are in place to protect your information in accordance with the New Zealand Privacy Act 2020.

Opting Out and Updating Your Information

If you wish to opt out of future communications or update any previously provided information, you can contact us at any time by sending an email to [insert contact email].

Dispute Resolution

If you have any concerns about how we handle your personal information, please contact us directly. You can also make a complaint to the Privacy Commissioner at https://www.privacy.org.nz/.

Policy Changes and Your Acceptance

We reserve the right to modify or update this privacy policy as needed. Your continued use of our services constitutes your acceptance of our most current privacy policy.

Third-Party Services

We may utilise various third-party services to enhance the functionality of our website and provide better services to our clients. These services may include but are not limited to website analytics, marketing automation, customer relationship management (CRM), and cloud storage solutions.

While we strive to ensure that all third-party services we use comply with our privacy standards and legal requirements, it’s important to note that these services may change or be updated over time. By using our website and services, you acknowledge and agree to the potential involvement of third-party services in processing your personal information, subject to the terms outlined in this privacy policy.